Hello! 

Thanks for checking out our posting for the Relocation Coach, EMEA role at PerchPeek. You’ve already taken a tiny step towards being a part of our team—huzzah! We know that taking your next career step is as exciting as it can be exhausting. So, with that in mind, we’ve tried to keep our description simple and cliché-free to help you decide if PerchPeek and this role are a good match for you.

What is PerchPeek?

At PerchPeek we dream of a borderless world where people have the freedom to live and work where they please. Where ideas and resources flow where they’re most needed unrestricted by national borders. We strive to create a world of opportunity for everyone, anywhere – one move at a time.

We’re building a streamlined Mobility ecosystem to empower businesses and individuals to move anywhere in the world. We support employers and employees through every stage of the relocation process, providing an affordable, scalable, high-value service, powered by technology and relocation expertise.

Have you ever relocated? If so, you probably know how overwhelming it can be—immigration hoops, tax implications, housing, shipping, utilities, banking…the list goes on. No matter where in the world you go, relocating is complicated, time-intensive, and stressful. PerchPeek was conceived to change that.

For relocators, our goal is to guide them through every step of their move with a delightful mix of tech, coaching, content, and partnerships which work together to make relocating simpler, faster, and more fun. 

For employers, we streamline the entire process of supporting international Mobility into one easy-to-use platform, turning Mobility into a strategic advantage for thriving globally.

Now you know why we’re so passionate about what we do!

Scope of Work

Flexible Relocation Coaches work with PerchPeek to support current markets with surges in business volume, provide flexibility for Relocation Coach capacity, and improve coverage to support relocators across multiple markets and timezones. This role will work within a network of third-party consultants and with PerchPeek’s Network Manager to deliver quality customer experience in line with customer requirements and PerchPeek’s SLAs for quality and productivity. 

In more detail, Flexible Relocation Coaches will be contracted to deliver Relocation Coach services to a diverse portfolio of relocators by:

• Building trusted relationships with relocators over the duration of their relocation journey as their main point of contact, delegating tasks when appropriate.
• Communicating with relocators via a) the PerchPeek app and b) through consultative and supportive calls to understand the customer’s needs, explain relocation services, and provide expertise, guidance & support to relocators within your portfolio.
• Handling difficult or complex relocator enquiries or situations, using critical judgement to ensure the best outcomes for your movers, including escalating these as appropriate.
• Providing the “right expertise at the right time” on all aspects of the relocation journey and life in the destination country to equip relocators to integrate successfully to their new location.
• Supporting relocators in understanding and abiding to their company’s relocation policy, including management of their relocation allowances.
• Recommending and coordinating additional relocation services from providers, working within PerchPeek’s Supply Chain. Examples include immigration, tax or shipping providers.
• Systems Cleanliness: utilising Operations and Relocation Experience processes to the highest standards to help make sure that our teams and systems run smoothly. i.e. ensuring collected data is accurate and useful for data analysis, reporting, and insights.
• Process implementation: supporting the rollout of process improvements by engaging with new processes and tools.
• Appropriately delegating relevant tasks to Relocation Assistants or third-party consultants, monitoring service delivery to ensure all tasks are completed to a high quality within PerchPeek’s delivery SLAs.
• Identifying and managing escalations, delivery issues and inefficiencies appropriately to ensure your deliverables align with service delivery requirements, policies, and expectations.
• Familiarising yourself with PerchPeek’s products and providing guidance to relocators on how they can utilise the Relocator App and its tools and content.
• Advocating for high quality knowledge capturing and contributing to developing the PerchPeek content library.
• Collaborating with other Relocation Coaches for creative problem solving and knowledge sharing.

Requirements

• Timezone Requirement: You must be available during standard business hours in GMT/CET timezones.
• Language Requirement: You must be fluent in English (verbal and written)
  • Bonus if you have fluency or professional proficiency in French, Italian, Spanish, German, or Portuguese

Pay

This is a flexible contract with competitive time/project-based pay. Pay rates are dependent on a variety of factors including but not limited to project complexity and required skills, and are negotiable based on contractor availability. We’ll be happy to discuss this during the interview process.

Ready to be a Perchy?

Firstly, no need for a full cover letter (phew)! Please just share your resume and fill out the application questions.

If we think we’re well matched, you’ll be invited to a video call with one of the PerchPeek team so we can get to know each other a bit better. 

We hope you’re as excited to apply as we are to hear from you. Good luck!

Note: Studies show that women and people of colour are less likely to apply for jobs unless they believe they meet every single one of the qualifications as described in a job description. We are an Equal Opportunity employer committed to a diverse and representative team. Whatever your gender, race, religion, age, sexual orientation, marital status or disability - we want to hear from you! We would strongly encourage you to apply, even if you don't believe you meet every one of the qualifications described.